At MoxieDrop, we believe a considered golf setup deserves thoughtful service. Every order is handled with care—from the moment it is placed until it arrives at your home.
Our Shipping Philosophy
To reduce unnecessary waste and keep our prices fair, many of our products are shipped from fulfillment centers that specialize in handling carefully selected golf accessories and course essentials. This allows us to provide thoughtfully selected products with efficient delivery.
This approach enables us to:
• Offer a diverse selection of practical golf accessories and course essentials
• Maintain affordable prices by eliminating unnecessary middlemen
• Apply strict quality-control standards to every item before shipment
We appreciate your patience—thoughtfully selected golf essentials are worth the wait.
1. Processing Time & Shipping Fee
Every order undergoes a careful review before shipment to ensure it meets our quality standards.
Order Processing Time:
Please allow 1–3 business days for order processing, quality inspection, and packaging.
Peak Seasons:
During holidays or promotional events, processing may take up to 5 business days.
Shipping Fee:
We offer Standard Shipping at a flat worldwide rate of $5.99.
2. Estimated Delivery Times
Because our products are shipped from global partner facilities, delivery times may vary slightly depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 9–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 14–18 Business Days |
Delivery times are estimates and do not represent guaranteed delivery dates.
We appreciate your understanding—quality products and thoughtful delivery take time.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label has been created. If the tracking page does not show immediate movement, rest assured that your order is on its way.
4. Customs, Duties & Taxes
International orders are shipped DDU (Delivered Duty Unpaid).
This means:
• Customers are responsible for any customs duties, import taxes, or other fees charged by local authorities.
• MoxieDrop is not responsible for delays caused by customs-clearance procedures.
5. Order Changes & Cancellations
We work quickly to prepare and ship every order.
If you need to change your shipping address or cancel your order, please contact us at support@moxiedrop.com within 12 hours of placing your order.
Once order processing has started, we are unable to modify or cancel the shipment.
6. Lost or Damaged Packages
Your satisfaction is our priority.
Damaged Items
If your order arrives damaged, please email us clear photographs within 72 hours of delivery, and we will arrange a free replacement as soon as possible.
Lost or Stolen Packages
MoxieDrop is not responsible for packages that are lost or stolen after the tracking status shows “Delivered.” If your tracking information confirms delivery but you cannot locate the package, please check with your neighbors and contact the shipping carrier immediately to submit a claim.
Liasail Global Hongkong Limited
Room 602, 6/F, Kai Yue Commercial Building
No. 2C Argyle Street, Mongkok, Kowloon
Hong Kong